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| Keywords: |
Customer Support (STI Management) Product Development (STI Management) Scientific/Technical Communication (STI Management) Telecommunications/Internet Services (U.S. Policy) |
| Author: | CENDI User Education Working Group |
| Abstract: | The report is based on input from six CENDI agencies regarding the issues and challenges for customer support and product development that relate to the increased use of the Internet. The impact is described by agency, with statistics provided when possible. General observations are made across the agencies and recommendations are made for future CENDI activities in this area. |
| Publisher: | CENDI |
| Contributors: | |
| Date Published: | 1997-10-01 |
| Source: | |
| Resource Type: | Report |
| Language: | English |
| Format: | HTML and PDF |
| Relation: | |
| Coverage: | |
| Rights Management: | |
| Indexer's Notes: | Based on workshops held on February 4, 1997 and April 8, 1997. |
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